Returns

We understand sometimes your plans change. We accept returns for most items as long as they are in new condition in their original and unopened packaging.

Return Policy

  • All items can be returned within 90 days of the original ship date to qualify for a refund. Items returned after 90 days may not be refunded and will not be returned to the customer.
  • We are not able to offer refunds for items returned which are opened, used, dirty, damaged or otherwise altered from their original condition.
  • Any shipping cost originally paid is non-refundable.
  • We are not able to offer free return shipping, the customer is responsible for the return shipping cost. The cost of any prepaid shipping label will be deducted from the refund amount. 
  • All refunds will be issued back to the original payment method used for the order.
  • The return refund is issued for the original purchase price of the item(s) returned, including any sales tax collected (if applicable).
  • Waterbirthsupply.com is not responsible for returned items lost during transit.

Incorrect or defective items

If a wrong or defective item has been sent to you please contact us to arrange for a refund or replacement.  You will not be responsible for any return shipping cost.

Start your return

Option 1 - UPS Return Label

The cost of the return label ($8-$30 depending on the size and weight of the package) will be deducted from the refund.

Having trouble generating a label? Please contact us. You can drop your return package at any UPS Dropoff location.  

Option 2 - Provide your own label

Please send the items you are returning with the packing slip (or a photocopy of it) back to:


WaterBirthSupply.com
Attention: RETURNS
P.O. Box 467 (USPS only)
OR
325 Cole Dr.
Liberty Hill, TX 78642
 

Please allow 2-8 business days after we have received your return for it to be processed. You will received an email with the details of your refund once it has been completed.

In His Hands reserves the right to refuse to refund an item at our own discretion. If you have questions about this policy, please contact us.  Thank you!